Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)

<Previous Article In Volume
Next Article In Volume>

Analysis of Passenger Health and Safety Education: A Perception Study on River Transport at the Lower Ampera Jetty

Authors
Yeti Komalasari1, *, Anton Abdullah1, Wildan Nugraha1, Direstu Amalia1, Indira Ari Putri2, Muhammad Rizki2, Aliyya Mufida3
1Politeknik Penerbangan Palembang, Palembang, Indonesia
2Politeknik Ilmu Pelayaran Semarang, Semarang, Indonesia
3Politeknik Transportasi Sungai, Danau dan Penyebeangan Palembang, Palembang, Indonesia
*Corresponding author. Email: yeti.komalasari@poltekbangplg.ac.id
Corresponding Author
Yeti Komalasari
Available Online 16 September 2025.
DOI
10.2991/978-94-6463-843-1_9How to use a DOI?
Keywords
Safety Education; River Transport; Analysis Passenger
Abstract

At the beginning of the research, there was a river boat accident in the form of a Speedboat which caused fatalities, injuries and missing. The purpose of this study was to analyze the safety of river transportation passengers at the Bawah Ampera Pier in order to improve the safety of existing river vessels. The analysis was carried out using the gap analysis method, namely by comparing actual conditions with desired conditions using the Importance Performance Analysis (IPA) technique and measuring the level of passenger satisfaction with the Customer Satisfaction Index (CSI). A survey was conducted at the Bawah Ampera Pier on users of long boat and speed boat services operating at the Bawah Ampera Pier with a total of 349 respondents. Data were collected through an instrument in the form of a questionnaire with a Likert scale model. The survey results showed that users of long boat and speed boat services were satisfied but there were still some expectations that needed to be met by the ship operator. There are 2 aspects that are considered important and prioritized to be improved based on the results of a survey of long boat and speed boat service users. Thus, the management or Land Transportation Management Center should carry out a campaign or counseling and evaluation to the operators and ship owners as well as to the users.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
16 September 2025
ISBN
978-94-6463-843-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-843-1_9How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yeti Komalasari
AU  - Anton Abdullah
AU  - Wildan Nugraha
AU  - Direstu Amalia
AU  - Indira Ari Putri
AU  - Muhammad Rizki
AU  - Aliyya Mufida
PY  - 2025
DA  - 2025/09/16
TI  - Analysis of Passenger Health and Safety Education: A Perception Study on River Transport at the Lower Ampera Jetty
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
PB  - Atlantis Press
SP  - 89
EP  - 98
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-843-1_9
DO  - 10.2991/978-94-6463-843-1_9
ID  - Komalasari2025
ER  -