Evaluation of Pedestrian Passenger Perceptions of the 16 Ilir River Port Services in Palembang City

DOI

10.2991/978-94-6463-843-1_2How to use a DOI?

Keywords

Service; Passengers; Pedestrians; River Port; IPA

Abstract

The high intensity of the community in using river transportation services can be seen from the amount of productivity. The 16 Ilir River Port which serves passengers and goods has an average productivity level of transporting passengers for 5 years from 2019 to 2023 of 479,701 people with an average number of ships docked of 91,012 ships and a total of 108,663 tons of goods. The purpose of this study is to determine the performance of the port in terms of service aspects from the development factors of the number of passengers and the pedestrian customer satisfaction index. Data collection using questionnaires and interviews with indicators based on the Decree of the Directorate General of Land Transportation Number KP-DRJD 539 of 2022 concerning Guidelines for Planning, Development and Performance Evaluation of River, Lake and Ferry Ports. This research is a quantitative research because it uses statistical tests with the Importance Performance Analysis (IPA) method in determining the scale of improvement. The results of the study were obtained development number of passengers at the 16 Ilir River Port in Palembang City after the quickwins program experienced fluctuations with a development value of 25 included in the performance value interval of 60<75.6<80 with the category “Suitable”, while the performance of the pedestrian customer satisfaction index obtained a performance value of 60<75.6<80 with the category “Suitable”. The need for improvements in accordance with the priority order based on community needs, so that it can increase the development of the number of passengers using river transportation at the 16 Ilir River Port in Palembang City.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Monica Amanda
AU  - Sri Kartini
AU  - Febriansyah Febriansyah
AU  - Novi Tri Susanto
AU  - Siti Nurlaili Triwahyuni
PY  - 2025
DA  - 2025/09/16
TI  - Evaluation of Pedestrian Passenger Perceptions of the 16 Ilir River Port Services in Palembang City
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
PB  - Atlantis Press
SP  - 4
EP  - 15
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-843-1_2
DO  - 10.2991/978-94-6463-843-1_2
ID  - Amanda2025
ER  -