Analysis of user Errors in Entering Data Into the Ferizy Application on the Bakauheni - Merak Route

DOI

10.2991/978-94-6239-731-6_10How to use a DOI?

Keywords

Ferizy application; vehicle class; input errors

Abstract

The implementation of the Ferizy application system on the Bakauheni – Merak route at the Bakauheni Ferry Port is closely related to the process of collecting data on vehicles and passengers. Information regarding vehicle categories is not only important for administrative and tariff purposes, but also affects dock capacity management, ship scheduling, and port infrastructure needs assessment. The purpose of this study is to identify errors made by service users when entering data to purchase e-tickets on the Ferizy application on the Bakauheni – Merak route. This study is a descriptive study with a quantitative approach. After data analysis, it was found that the most common errors made by service users when entering data on the Ferizy application were errors in entering the vehicle registration number and vehicle class, with the errors made by service users in entering the vehicle registration number and vehicle class being less than 1.00%. The highest number of vehicle registration number errors occurred in February 2025, with 258 units, while the highest number of vehicle class input errors occurred in April 2025, with 292 units. This indicates the need for follow-up actions regarding the dissemination of information on data input or e-ticket purchases through the Ferizy application.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Febriyanti Himmatul Ulya
AU  - Yulia Puspita Sari
AU  - Aulia Ika Atika
AU  - Muhammad Fajerin
AU  - Nopa Eliza
AU  - Asriadi
PY  - 2026
DA  - 2026/07/09
TI  - Analysis of user Errors in Entering Data Into the Ferizy Application on the Bakauheni - Merak Route
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2025)
PB  - Atlantis Press
SP  - 86
EP  - 91
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6239-731-6_10
DO  - 10.2991/978-94-6239-731-6_10
ID  - Ulya2026
ER  -