Proceedings of the 2024 9th International Conference on Modern Management, Education and Social Sciences (MMET 2024)

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An Analysis of Service Quality Assurance of International Logistics Enterprises under Experience Economy

Authors
Xiaofei Ma1, Naimei Chu2, *
1School of Transport, Nanning University, Nanning, 530000, China
2College of Innovation and Entrepreneurship Education, Nanning University, Nanning, 530000, China
*Corresponding author. Email: 1109879719@qq.com
Corresponding Author
Naimei Chu
Available Online 9 December 2024.
DOI
10.2991/978-2-38476-309-2_21How to use a DOI?
Keywords
experience economy; international logistics enterprises; service quality assurance; long-lasting service value chain
Abstract

In the era of experience economy, international logistics enterprises are facing challenges and opportunities. Experience economy emphasises the importance of consumers’ overall experience and feelings, which prompts logistics enterprises to re-examine the service quality assurance mechanism. Enhancing service quality, strengthening brand image, and innovating experience have become key challenges. This paper firstly analyses the background of international logistics enterprises under the experience economy, then combs through the existing problems, then analyses the future development trend of international logistics enterprises, and finally proposes to guarantee the service quality of international logistics enterprises under the experience economy by constructing a long-lasting service value chain, so as to provide reference for the development of service quality assurance of international logistics enterprises.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2024 9th International Conference on Modern Management, Education and Social Sciences (MMET 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
9 December 2024
ISBN
978-2-38476-309-2
ISSN
2352-5398
DOI
10.2991/978-2-38476-309-2_21How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Xiaofei Ma
AU  - Naimei Chu
PY  - 2024
DA  - 2024/12/09
TI  - An Analysis of Service Quality Assurance of International Logistics Enterprises under Experience Economy
BT  - Proceedings of the 2024 9th International Conference on Modern Management, Education and Social Sciences (MMET 2024)
PB  - Atlantis Press
SP  - 171
EP  - 178
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-309-2_21
DO  - 10.2991/978-2-38476-309-2_21
ID  - Ma2024
ER  -