Proceedings of the 2025 10th International Conference on Modern Management, Education and Social Sciences (MMET 2025)

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Application of Artificial Intelligence in Public Administration

Authors
Xiaoyu Ding1, *
1Maxwell School of Citizenship and Public Affairs, Syracuse University, New York, NY, USA
*Corresponding author. Email: xding14@syr.edu
Corresponding Author
Xiaoyu Ding
Available Online 11 November 2025.
DOI
10.2991/978-2-38476-475-4_155How to use a DOI?
Keywords
artificial intelligence; public administration; service delivery; decision-making; ethics; accountability; citizen engagement; United States; China
Abstract

AI’s transformative impact on government can be seen in the way that different agencies automate repetitive tasks, sift through vast amounts of data, or communicate with citizens at scale. Within U. S. public administration, AI is most prevalent in-service delivery, decision support and program operations, and citizen engagement. In this respect, the primary focus lies on comparing these features from the perspective of U. S. public administration and China, while commenting on the risks associated with bias, opacity, privacy, and weak oversight highlighted within public law and ethics. Considering AI as decision support rather than decision-making. The gist of the argument is: AI is efficacious and equitable if agencies commit to applying audit-proofed processes, keeping humans in the loop and disclosing how systems affect outcomes1-7. China’s national level coordinated “smart city “programs present both scale and pace, whereas the US approach emphasizes contestability and rights. Both approaches offer something unique and valid for responsible use and scaling of AI systems.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2025 10th International Conference on Modern Management, Education and Social Sciences (MMET 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
11 November 2025
ISBN
978-2-38476-475-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-475-4_155How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Xiaoyu Ding
PY  - 2025
DA  - 2025/11/11
TI  - Application of Artificial Intelligence in Public Administration
BT  - Proceedings of the 2025 10th International Conference on Modern Management, Education and Social Sciences (MMET 2025)
PB  - Atlantis Press
SP  - 1447
EP  - 1452
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-475-4_155
DO  - 10.2991/978-2-38476-475-4_155
ID  - Ding2025
ER  -