Challenges and Strategies for Dispute Mediation with Vulnerable Groups in Grassroots Public Governance from a Social Vulnerability Perspective

DOI

10.2991/978-2-38476-475-4_108How to use a DOI?

Keywords

Social vulnerability; Dispute mediation; Vulnerable groups; Public governance

Abstract

Disputes involving vulnerable groups in grassroots public governance exhibit diverse characteristics, with the concurrent trends of population mobility and aging further complicating dispute mediation. This study employs the four core elements of social vulnerability theory—exposure, sensitivity, adaptive capacity, and resilience—as an explanatory framework to systematically identify barriers in grassroots mediation processes and propose low-cost recommendations compatible with existing procedures. The research divides the mediation process into four stages: (1) intake and orientation, (2) dispute communication and focus, (3) mediation solution formulation and implementation, and (4) post-settlement follow-up and stabilization. It analyzes the specific manifestations of vulnerability elements across these stages. Results indicate that the four dimensions of vulnerability interact in complex ways throughout the mediation process, creating different types of participation barriers. To address issues related to exposure, sensitivity, adaptive capacity, and resilience, this study proposes targeted strategies, including optimizing information delivery methods, providing structured support tools, and establishing progressive implementation designs. These recommendations help enhance the inclusiveness and accessibility of mediation processes, ensuring that different groups can participate equally and make effective use of mediation mechanisms.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Tongle Xie
AU  - Suwei Qian
AU  - Keren He
AU  - Hanyi Sang
AU  - Yanyouyou Liu
AU  - Wei Zhao
PY  - 2025
DA  - 2025/11/11
TI  - Challenges and Strategies for Dispute Mediation with Vulnerable Groups in Grassroots Public Governance from a Social Vulnerability Perspective
BT  - Proceedings of the 2025 10th International Conference on Modern Management, Education and Social Sciences (MMET 2025)
PB  - Atlantis Press
SP  - 979
EP  - 987
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-475-4_108
DO  - 10.2991/978-2-38476-475-4_108
ID  - Xie2025
ER  -