Psychological Analysis of Employee Turnover Rates in Luxury Hotels and Management Countermeasures

DOI

10.2991/978-2-38476-475-4_132How to use a DOI?

Keywords

High-end Luxury Hotels; Employee Turnover Rate; Psychological Analysis; Hierarchy of Needs Theory; Two-factor Theory

Abstract

This paper addresses the issue of employee turnover in high-end luxury hotels. It overcomes the limitations of a single theoretical approach by integrating Maslow’s hierarchy of needs theory, Herzberg’s motivation-hygiene theory, and relevant neuroscience mechanisms to conduct a comprehensive psychological analysis. The study identifies key psychological factors contributing to employee turnover, including job burnout, unmet needs, psychological contract breach, emotional exhaustion, and depersonalization. Based on these findings, the paper proposes a range of incentive strategies from both material and spiritual perspectives, such as optimizing the compensation and benefits system, establishing clear career development paths, enhancing organizational support and team belonging, and implementing a mental health management system. The innovative aspect of this research is the application of multiple theories to analyze the high-end luxury hotel sector, providing a theoretical basis and practical guidance for hotels to reduce employee turnover rates and enhance employee loyalty. It also urges the education sector and the hotel industry to focus on employee psychological prevention and related course practices.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yuxin Liang
AU  - Qingzi Zhang
PY  - 2025
DA  - 2025/11/11
TI  - Psychological Analysis of Employee Turnover Rates in Luxury Hotels and Management Countermeasures
BT  - Proceedings of the 2025 10th International Conference on Modern Management, Education and Social Sciences (MMET 2025)
PB  - Atlantis Press
SP  - 1203
EP  - 1214
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-475-4_132
DO  - 10.2991/978-2-38476-475-4_132
ID  - Liang2025
ER  -