Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)

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The Influence of Reputation and Website Quality on Emotion, Perceived Risk and Satisfaction of Individual Taxpayers at KPP Pratama Padang Dua

Authors
Erizal Erizal1, *, Vidyarini Dwita1
1Universitas Negeri Padang, Padang, Indonesia
*Corresponding author. Email: rizalconk@gmail.com
Corresponding Author
Erizal Erizal
Available Online 16 September 2025.
DOI
10.2991/978-94-6463-839-4_67How to use a DOI?
Keywords
Reputation; Website Quality; Emotion; Perceived Risk; Satisfaction
Abstract

This study examines the effect of reputation and website quality on emotion, perceived risk and individual taxpayer satisfaction at KPP Pratama Padang Dua. Also, examine the mediating role of the proposed emotion model variables. In collecting data this study used a questionnaire survey. the unit of analysis is an individual taxpayer who has used the website in the tax administration process at KPP Pratama Padang Dua a. The PLS-SEM approach is used in data analysis techniques. The findings show that reputation and website quality have a significant and positive effect on emotion, perceived risk and individual taxpayer satisfaction at KPP Pratama Padang Dua . then, emotion significantly mediates the correlation between perceived risk and satisfaction.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
16 September 2025
ISBN
978-94-6463-839-4
ISSN
2352-5428
DOI
10.2991/978-94-6463-839-4_67How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Erizal Erizal
AU  - Vidyarini Dwita
PY  - 2025
DA  - 2025/09/16
TI  - The Influence of Reputation and Website Quality on Emotion, Perceived Risk and Satisfaction of Individual Taxpayers at KPP Pratama Padang Dua
BT  - Proceedings of the 10th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2022)
PB  - Atlantis Press
SP  - 791
EP  - 805
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-839-4_67
DO  - 10.2991/978-94-6463-839-4_67
ID  - Erizal2025
ER  -