Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)

6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)

📍Yogyakarta, Indonesia🗓️ 30-31 July 2025
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User Satisfaction with Digital Pharmacy Information Systems among Healthcare Professionals: A Systematic Review

Authors
Annisaul Karimah Syarifuddin1, Susi Ari Kristina2, *, Trung Quang Vo3
1Master Program in Pharmacy Management, Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta, Indonesia
2Department of Pharmaceutics, Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta, Indonesia
3Social and Administrative Pharmacy Division, Pham Ngoc Thach University of Medicine, Ho Chi Minh City, Vietnam
*Corresponding author. Email: susiari_k@ugm.ac.id
Corresponding Author
Susi Ari Kristina
Available Online 4 September 2026.
DOI
10.2991/978-94-6239-762-0_28How to use a DOI?
Keywords
Usability; Heuristic Evaluation; E-Prescribing; Telepharmacy; System Usability Scale
Abstract

The usability evaluation of digital pharmacy information systems is crucial for their successful adoption and sustained use in healthcare settings. Although previous systematic reviews have addressed this topic, gaps remain in understanding the influence of recent developments, including e-prescribing and telepharmacy, on user satisfaction and system effectiveness. This systematic review synthesizes 10 studies published between 2014 and 2025 and focuses on recent digital pharmacy systems used by healthcare professionals. It examines user experience, satisfaction, and system effectiveness in supporting interaction and decision-making. The included studies were grouped into quantitative assessments using mean scores and standard deviations, statistical analyses using significance testing, and heuristic evaluations using severity scoring. The studies were conducted in Sudan, Algeria, India, Austria, France, the Netherlands, the United States, Turkey, and the United Kingdom and employed cross-sectional, retrospective, qualitative, mixed-method, and expert consensus designs. Sample sizes ranged from 15 to 1,391 participants. A sensitivity analysis was conducted to assess the potential influence of sample-size variation on the findings. Overall, the studies reported favorable usability, particularly in satisfaction, efficiency, and effectiveness. Reported Cronbach’s alpha values ranged from 0.70 to 0.92, indicating acceptable to strong internal consistency.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

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Volume Title
Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)
Series
Advances in Health Sciences Research
Publication Date
4 September 2026
ISBN
978-94-6239-762-0
ISSN
2468-5739
DOI
10.2991/978-94-6239-762-0_28How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

Cite this article

risenwbib
TY  - CONF
AU  - Annisaul Karimah Syarifuddin
AU  - Susi Ari Kristina
AU  - Trung Quang Vo
PY  - 2026
DA  - 2026/09/04
TI  - User Satisfaction with Digital Pharmacy Information Systems among Healthcare Professionals: A Systematic Review
BT  - Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)
PB  - Atlantis Press
SP  - 446
EP  - 455
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6239-762-0_28
DO  - 10.2991/978-94-6239-762-0_28
ID  - Syarifuddin2026
ER  -