Leadership, Organizational Communication and Information Technologies as Factors Associated with Work Stress and NOM-035 in MSMEs in Mexicali

DOI

10.2991/978-94-6239-779-8_14How to use a DOI?

Keywords

Organizational leadership; organizational communication; information technologies; occupational stress; psychosocial risks; NOM-035-STPS-2018; MSMEs

Abstract

Mental health and the prevention of psychosocial risks have become strategic priorities for organizations due to their impact on employee well-being, productivity, and organizational performance. In Mexico, the implementation of NOM-035-STPS-2018 established mandatory guidelines for identifying, analyzing, and preventing psychosocial risk factors in the workplace, representing a major challenge for micro and small enterprises (MSMEs). The objective of this research was to analyze leadership, organizational communication, and information technologies as factors associated with work stress and compliance with NOM-035-STPS-2018 in MSMEs located in Mexicali, Baja California. A quantitative, descriptive, and cross-sectional research design was employed. Data were collected from 133 entrepreneurs and managers selected from the National Statistical Directory of Economic Units (DENUE) using a structured questionnaire comprising 22 Likert-scale items and one open-ended question related to psychosocial risk factors in the workplace. Quantitative data were analyzed using descriptive statistics, while qualitative responses were examined through thematic analysis. The findings indicate that organizations promoting participatory leadership, employee recognition, and collaborative organizational environments exhibit more favorable conditions for preventing work-related stress and strengthening employee well-being. Likewise, effective organizational communication contributes to improving internal cohesion and facilitating psychosocial risk management. However, 71% of the participating enterprises reported not formally implementing NOM-035-STPS-2018, mainly due to limited knowledge of the regulation, insufficient resources, and lack of specialized training. The study concludes that leadership, organizational communication, and information technologies constitute key organizational factors for strengthening psychosocial risk prevention and supporting compliance with NOM-035-STPS-2018 in Mexican MSMEs. These findings provide empirical evidence that may assist managers and decision-makers in designing organizational strategies aimed at improving occupational well-being, regulatory compliance, and organizational sustainability.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

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TY  - CONF
AU  - Sandra Julieta Saldivar González
AU  - Jackeline Hernández Bejarano
AU  - Martin Francisco Montaño Hernández
PY  - 2026
DA  - 2026/10/06
TI  - Leadership, Organizational Communication and Information Technologies as Factors Associated with Work Stress and NOM-035 in MSMEs in Mexicali
BT  - Proceedings of the International Congress on Competitiveness and Development of MSMEs 2026 (ICCD-MSMEs 2026)
PB  - Atlantis Press
SP  - 230
EP  - 251
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-779-8_14
DO  - 10.2991/978-94-6239-779-8_14
ID  - González2026
ER  -