Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024)

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Optimizing Civil Apparatus Based on Human Experience Management: Systematic Literature Review (SLR)

Authors
Huriana Munthe1, *, Edi Suryadi1
1Universitas Pendidikan Indonesia, Bandung, Indonesia
*Corresponding author. Email: huriana@upi.edu
Corresponding Author
Huriana Munthe
Available Online 12 September 2025.
DOI
10.2991/978-94-6463-817-2_94How to use a DOI?
Keywords
Bureaucratic Efficiency; Civil Servant; Experience Management; Human Experience; Human Experience Management; HXM; Optimizing Civil Servant; Public Service
Abstract

This study explores the optimization of Civil servant roles through Human Experience Management (HXM), especially in enhancing public service quality in Indonesia’s digital era. Using a Systematic Literature Review (SLR) approach, the research investigates significant findings from recent studies on HXM applications within the public sector. The study identifies key challenges, such as limited infrastructure, resistance to change, and a need for advanced IT skills among civil servants. By employing bibliometric analysis with PRISMA methodology, the findings reveal that HXM’s emphasis on work experience, continuous training, and leadership support can significantly improve civil servants’ motivation, productivity, and adaptability. The study also provides insights into the role of HXM in fostering innovation and developing strategic frameworks that align with public service goals. These insights contribute to developing practical strategies for strengthening civil servant roles in delivering effective, technology-driven public services.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
12 September 2025
ISBN
978-94-6463-817-2
ISSN
2352-5428
DOI
10.2991/978-94-6463-817-2_94How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Huriana Munthe
AU  - Edi Suryadi
PY  - 2025
DA  - 2025/09/12
TI  - Optimizing Civil Apparatus Based on Human Experience Management: Systematic Literature Review (SLR)
BT  - Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024)
PB  - Atlantis Press
SP  - 799
EP  - 806
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-817-2_94
DO  - 10.2991/978-94-6463-817-2_94
ID  - Munthe2025
ER  -