Quality Management Practices of Ghana’s Apparel Industry: The Case of DTRT Apparel

DOI

10.2991/978-2-38476-527-0_16How to use a DOI?

Keywords

Total Quality Management (TQM); ISO 9001:2015; DTRT Apparel; Ghana Apparel Industry; Developing Economies

Abstract

This conceptual paper developed an integrated framework combining Total Quality Management (TQM) principles and ISO 9001:2015 standards to evaluate the quality management practices of DTRT Apparel, a key player in Ghana’s apparel industry. The study employed a theoretical research design, conducting a comprehensive literature review of academic publications, industry reports, and case studies. A deductive thematic analysis approach was used to map TQM principles against ISO 9001:2015 clauses and compare them with DTRT Apparel’s existing operational practices. The analysis revealed that DTRT Apparel demonstrates a strong alignment with core TQM principles and practices that resonate with the ISO 9001:2015 standard, evident in its leadership commitment to sustainable and ethical production, employee well-being, use of technology for process management, and pursuit of continual improvement. However, the firm faces contextual challenges common to the Ghanaian apparel sector, such as infrastructural limitations, resource scarcity, and macro-environmental factors. The study contributes to the understanding of quality management within the apparel industry in developing economies by providing an integrated assessment framework. It offers a methodological approach for apparel firms to enhance their quality management practices and serves as a foundation for future empirical research on the implementation and impact of such frameworks. The findings have practical implications for DTRT Apparel and other Ghanaian apparel firms in assessing and enhancing their quality management practices to improve operational efficiency, product quality, customer satisfaction, and competitiveness in both domestic and international markets. It contributes to sustainable and ethical production, better working conditions, and economic empowerment within the Ghanaian apparel sector.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Kafui Amivi Kumatia
AU  - William Kwesi Senayah
PY  - 2025
DA  - 2025/12/24
TI  - Quality Management Practices of Ghana’s Apparel Industry: The Case of DTRT Apparel
BT  - Proceedings of the International Conference on Applied Arts, Design, and Sustainability (ICAADS 2025)
PB  - Atlantis Press
SP  - 249
EP  - 265
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-527-0_16
DO  - 10.2991/978-2-38476-527-0_16
ID  - Kumatia2025
ER  -