Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)

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The Effect of PLN Mobile Application Effectiveness, Digital Invoicing, and Shuntrip on Electricity Payment Decisions

Authors
Umi Kultsum1, *
1Universitas Hasanuddin, Makassar, Indonesia
*Corresponding author. Email: kultsumu23a@student.unhas.ac.id
Corresponding Author
Umi Kultsum
Available Online 30 July 2025.
DOI
10.2991/978-94-6463-758-8_42How to use a DOI?
Keywords
Invoice digital; Payment Decision; Shuntrip; PLN Mobile
Abstract

This research evaluates the impact of the PLN Mobile application, digital invoice system and shunttrip technology on the effectiveness of paying electricity bills. Using quantitative methodology, data was collected through questionnaires distributed to 100 PLN mobile application users. Data analysis was carried out using Structural Equation Modeling (SEM) to test the relationship between variables and payment effectiveness. The research results show that the PLN Mobile application, digital invoices and shunttrip technology significantly increase the effectiveness of paying electricity bills and stimulate customers to pay electricity on time. With deep reality, provide reminders to customers. This research contributes to understanding how information technology such as mobile applications and digital invoices, as well as automatic reminder technology such as Shuntrip, can be used to improve service efficiency and influence customer behavior in public service industries such as PLN. This research provides important insights for electricity service providers to improve their payment systems and communication strategies to customers.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
30 July 2025
ISBN
978-94-6463-758-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-758-8_42How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Umi Kultsum
PY  - 2025
DA  - 2025/07/30
TI  - The Effect of PLN Mobile Application Effectiveness, Digital Invoicing, and Shuntrip on Electricity Payment Decisions
BT  - Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
PB  - Atlantis Press
SP  - 504
EP  - 511
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-758-8_42
DO  - 10.2991/978-94-6463-758-8_42
ID  - Kultsum2025
ER  -