Proceedings of the International Conference on Cross- Disciplinary Academic Research 2025 - Track 2 Advances in Business & Economics, Social Science, Communications & Media (ICAR-T2 2025)

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Reviewing SECI and Absorptive Capacity for Tacit Knowledge Capture: The Managerial Mental Models in Workplace

Authors
Syafiq Ayop1, *, Nisrin Ishak2, N. Hidayah Zulkefli1, Norhaninah A. Ghani2, Nurisyal Mohamad3
1Faculty Business and Accountancy, Universiti Poly-Tech, Kuala Lumpur, Malaysia
2Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, Malaysia
3Institute Professional Studies, Universiti Poly-Tech, Kuala Lumpur, Malaysia
*Corresponding author. Email: dhamiri@uptm.edu.my
Corresponding Author
Syafiq Ayop
Available Online 20 June 2026.
DOI
10.2991/978-94-6239-715-6_27How to use a DOI?
Keywords
Absorptive Capacity Theory; Tacit Knowledge; Manager Mental Model
Abstract

The emerging of informal digital communication platforms such as WhatsApp, Microsoft Teams and Telegram has increasingly replaced conventional formal channels, transforming how tacit knowledge flows and is managed. The context of this communication is well-rich with unique experiences, intuitive and unstructured insights that critical for innovation and performance. This tacit knowledge is remained difficult to recognize, assimilate and apply to be used externally by the manager. Considering the role of manager’s mental model in ensuring the levels of socialization, externalization, combination and internalization remain challenged. Through qualitative research, we gathered insights from selected highly experienced managers in service industry to adequately justifying the needs of capturing the value of experience in this contemporary digital communication platforms. The research contributes to the organizational policies and decision-makers to understand this approach.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Cross- Disciplinary Academic Research 2025 - Track 2 Advances in Business & Economics, Social Science, Communications & Media (ICAR-T2 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
20 June 2026
ISBN
978-94-6239-715-6
ISSN
2352-5428
DOI
10.2991/978-94-6239-715-6_27How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Syafiq Ayop
AU  - Nisrin Ishak
AU  - N. Hidayah Zulkefli
AU  - Norhaninah A. Ghani
AU  - Nurisyal Mohamad
PY  - 2026
DA  - 2026/06/20
TI  - Reviewing SECI and Absorptive Capacity for Tacit Knowledge Capture: The Managerial Mental Models in Workplace
BT  - Proceedings of the International Conference on Cross- Disciplinary Academic Research 2025 - Track 2 Advances in Business & Economics, Social Science, Communications & Media (ICAR-T2 2025)
PB  - Atlantis Press
SP  - 359
EP  - 371
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-715-6_27
DO  - 10.2991/978-94-6239-715-6_27
ID  - Ayop2026
ER  -