Digitizing Licensing Services with OSS-RBA: E-Government Implementation in Southwest Papua

DOI

10.2991/978-94-6463-791-5_94How to use a DOI?

Keywords

Licensing; E-Government; OSS-RBA

Abstract

E-government uses information and communication technology to support government activities, especially public services. E-government development at DPMPTSP Southwest Papua is carried out by implementing a central government program, namely the OSS_RBA system, to support licensing services for the community. This research aims to analyze the development of e-government and factors inhibiting e-government in DPMPTSP Southwest Papua. This research uses the results of studies and research from the Harvard JFK School of Government, namely the elements of success, which include support, capacity, and value. The results showed that the development of e-government at DPMPTSP Southwest Papua has not gone well. There are still several obstacles, mainly related to the fact that many employees still do not deeply understand the OSS-RBA system, the concept of risk-based licensing, and how to process and verify documents uploaded by business actors. Another obstacle is that not all local government officials have sufficient capacity and digital skills to run OSS-RBA effectively. Many officials are still accustomed to manual licensing processes. In addition, in some areas, especially in rural or remote areas, businesses face limitations on adequate internet access to use the OSS-RBA system.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Nauw Elen Jackson
PY  - 2025
DA  - 2025/08/05
TI  - Digitizing Licensing Services with OSS-RBA: E-Government Implementation in Southwest Papua
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 965
EP  - 973
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_94
DO  - 10.2991/978-94-6463-791-5_94
ID  - Jackson2025
ER  -