Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Strengthening Good Governance through Public Service Optimization: Case Study of the Labor and Transmigration Department in South Sulawesi Province

Authors
Rio Alsen Pratama1, *
1Department of Administrative Science, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: rioalsenpratama@gmail.com
Corresponding Author
Rio Alsen Pratama
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_57How to use a DOI?
Keywords
Good Governance; Optimazation; Public Service
Abstract

The purpose of this research is to examine and analyze the factors that influence the optimization of public services, the right strategy to optimize public services in realizing good governance, and the real role of the South Sulawesi Provincial Manpower and Transmigration Office in efforts to transparency of job vacancy information in South Sulawesi. The author uses a qualitative research approach because the author wants to deeply understand the experiences and phenomena that exist in society and stakeholders related to the optimization of public services in order to realize good governance. The data collection techniques used were observation to directly observe the public service process and the interaction between officers and the public, interviews with authorized officials and some members of the public to explore more in-depth information, and document review such as laws and regulations, public policies, and performance reports. The results of this study show that factors such as the quality of human resources, budget availability, political support, and community participation greatly affect the quality of public services. In addition to these factors, other factors such as increasing employee capacity, utilizing information technology, and strengthening community participation can improve the quality of public services in realizing good governance.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_57How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Rio Alsen Pratama
PY  - 2025
DA  - 2025/08/05
TI  - Strengthening Good Governance through Public Service Optimization: Case Study of the Labor and Transmigration Department in South Sulawesi Province
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 573
EP  - 577
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_57
DO  - 10.2991/978-94-6463-791-5_57
ID  - Pratama2025
ER  -