Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Research Trends in Digital Transformation of Public Services: Mapping Themes and Concepts Based on Scopus Database

Authors
Fatwandy Nur1, *, Hasniati Hasniati2, Nurlinah Nurlinah3, Akmal Ibrahim4
1Doctoral Program in Public Administration, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
2Department Program in Political Science, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
3Department Program in Political Science, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
4Department Program in Public Administration, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: nurfatwandy@gmail.com
Corresponding Author
Fatwandy Nur
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_4How to use a DOI?
Keywords
Digital Transformation; Digital Government; Public Services; Bibliometric Analysis
Abstract

Digitalization of public services has been a significant technological innovation in improving the efficiency and effectiveness of government services. However, digital transformation in the public sector faces various challenges, especially in meeting multi-stakeholder interests and complex decision-making processes. This study aims to identify research trends and key concepts in the digital transformation of public services by analyzing articles indexed in Scopus from 2020 to 2024. The research method used is bibliometric analysis with the SLR (Systematic Literature Review) approach utilizing the Scopus database. The results show that research in the digital transformation of public services has increased significantly, especially in the fields of social and computer science. The study also found that the COVID-19 pandemic accelerated the digital transformation process, especially in public service delivery. In conclusion, this study highlights the importance of local participation in digital transformation as well as the role of digital technology in improving the quality of public services.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_4How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Fatwandy Nur
AU  - Hasniati Hasniati
AU  - Nurlinah Nurlinah
AU  - Akmal Ibrahim
PY  - 2025
DA  - 2025/08/05
TI  - Research Trends in Digital Transformation of Public Services: Mapping Themes and Concepts Based on Scopus Database
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 20
EP  - 30
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_4
DO  - 10.2991/978-94-6463-791-5_4
ID  - Nur2025
ER  -