Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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TAN-CEP Application: A Service Innovation in the Civil Servants Police Unit of Tolitoli Regency

Authors
Sakhratun Nisa1, *, Syahribulan Syahribulan1, Lutfi Atmansyah1
1Department of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: sakhratunnisaaa@gmail.com
Corresponding Author
Sakhratun Nisa
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_5How to use a DOI?
Keywords
Innovation Adoption; Public Service Innovation; Tan-Cep Application
Abstract

This study aims to analyze the implementation of public service innovation through the Tan-Cep application developed by the Civil Service Police Unit of Tolitoli Regency. This application is designed to make it easier for the public to report public order disturbances quickly through a digital platform. A qualitative approach was used in this study, by collecting data through observation, interviews, and document review related to the Tan-Cep application. The analysis was carried out using Everett M. Rogers innovation attribute theory, which includes five attributes of innovation adoption, namely: Relative Advantage, Compatibility, Complexity, Trialability, and Observability. The results of the study indicate that the Tan-Cep application has a relative advantage in terms of time efficiency and user convenience, and is in accordance with the needs of the local community. However, challenges in the form of limited budget, technological infrastructure, and internet coverage in remote areas are still obstacles. In addition, this application is easy to use and adopted by the community, although it needs improvement in socialization and technical support. This study recommends technical improvements, increased socialization, and continuous evaluation to ensure the successful adoption of this innovation in Tolitoli Regency.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_5How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Sakhratun Nisa
AU  - Syahribulan Syahribulan
AU  - Lutfi Atmansyah
PY  - 2025
DA  - 2025/08/05
TI  - TAN-CEP Application: A Service Innovation in the Civil Servants Police Unit of Tolitoli Regency
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 31
EP  - 39
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_5
DO  - 10.2991/978-94-6463-791-5_5
ID  - Nisa2025
ER  -