Analysis of the Influence of Quality of Food & Beverage and Quality of Environment at Food Court on Mall Revisit Intention with Dining Satisfaction as a Mediating Variable

DOI

10.2991/978-94-6463-862-2_19How to use a DOI?

Keywords

Quality of food & beverage; Quality of environment; Dining satisfaction; Revisit intention; Food courts; Shopping malls

Abstract

This study examines the impact of quality of food & beverage and quality of environment on mall revisit intention, with dining satisfaction acting as a mediating variable. Food courts in shopping malls are of growing interest due to their distinct appeal and differing characteristics from conventional restaurants. A food court is a shared space offering diverse food and beverages from multiple counters. High standards in food quality and physical environment are essential, particularly as mall competition intensifies. Despite food court availability, revisit intention remains relatively low. Data were collected using direct (paper-and-pencil) questionnaires with a 5-point Likert scale from 100 respondents and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) via SmartPLS software. The outer model assessment confirmed convergent validity, discriminant validity, and composite reliability, showing all indicators reliably reflected their respective constructs. Inner model analysis explored the relationships between latent variables. The results revealed that both quality of food & beverage and quality of environment significantly affect mall revisit intention—either directly or through dining satisfaction as a mediator.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Bimo Hendrayana
AU  - Dwi Suryanto Hidayat
PY  - 2025
DA  - 2025/10/27
TI  - Analysis of the Influence of Quality of Food & Beverage and Quality of Environment at Food Court on Mall Revisit Intention with Dining Satisfaction as a Mediating Variable
BT  - Proceedings of the 2nd International Conference on Business, Accounting, Banking, and Economics (ICBABE 2025)
PB  - Atlantis Press
SP  - 227
EP  - 238
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-862-2_19
DO  - 10.2991/978-94-6463-862-2_19
ID  - Hendrayana2025
ER  -