Proceedings of The 8th International Conference on Education Innovation (ICEI 2024)

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Development Of An Information System For Reporting Complaints About Infrastructure Facilities

Authors
A. Suharyadi1, *, A. Meira2
1Universitas Negeri Yogyakarta, Jl. Colombo No. 1, Yogyakarta, Indonesia
2Universitas Negeri Yogyakarta, Jl. Colombo No. 1, Yogyakarta, Indonesia
*Corresponding author. Email: arisuharyadi@uny.ac.id
Corresponding Author
A. Suharyadi
Available Online 2 April 2025.
DOI
10.2991/978-2-38476-360-3_101How to use a DOI?
Keywords
Infrastructure; information system; complaints; facilities; maintenance
Abstract

The maintenance of facilities still faces many obstacles, one of which is because complaints about damaged or missing main and supporting facilities are not immediately responded to and replaced. It can reduce or even interfere with work productivity. This research aims to produce an effective and efficient facility and infrastructure complaint information system. This research and development (R&D) uses a waterfall model. Data collection techniques with observation, interviews, and questionnaires. Data analysis consists of qualitative and quantitative. Quantitative data analysis uses Excel data processing, qualitative data reduction, data presentation, and conclusions drawn. The results show: (1) communication helps determine the development of information systems; (2) planning to monitor the system development process; (3) modeling describes system requirements; (4) construction creates a system in a real way; (5) delivery of products to users and introduction of systems to users; (6) the system test is feasible with the acquisition of 100% functionality, which is very good, and the usability aspect of 83.12%, which is very feasible; and (7) the process of maintaining infrastructure facilities can run optimally.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of The 8th International Conference on Education Innovation (ICEI 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
2 April 2025
ISBN
978-2-38476-360-3
ISSN
2352-5398
DOI
10.2991/978-2-38476-360-3_101How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - A. Suharyadi
AU  - A. Meira
PY  - 2025
DA  - 2025/04/02
TI  - Development Of An Information System For Reporting Complaints About Infrastructure Facilities
BT  - Proceedings of The 8th International Conference on Education Innovation (ICEI 2024)
PB  - Atlantis Press
SP  - 1182
EP  - 1193
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-360-3_101
DO  - 10.2991/978-2-38476-360-3_101
ID  - Suharyadi2025
ER  -