A Study of the Influence of Person-Organization Fit on Emotional Labor in the Digital Transformation Context: A Literature Review

DOI

10.2991/978-94-6463-811-0_81How to use a DOI?

Keywords

Person-Organization Fit; Digital transformation; emotional labor; Digital transformation performance; basic psychological need

Abstract

Currently, digital technologies represented by the internet, big data, and artificial intelligence are rapidly evolving and permeating all sectors. As the core units of the digital economy, enterprises are actively undergoing digital transformation. This transformation often involves the adoption of new technologies and business models, altering the traditional work environment, methods, and content within organizations. Consequently, the alignment between employees’ conventional knowledge and skills and the novel digital business paradigms diminishes. Changes in job characteristics exacerbate individuals’ career insecurity, and the resulting occupational uncertainty may hinder employees’ ability to regulate their emotions effectively. They may become irritable and anxious, and these negative emotional responses can impede their professional development. Moreover, the collective effects of psychological and emotional issues may lead organizations to decline due to internal inefficiencies. Therefore, examining the impact of person-organization fit on employees’ emotional labor in the context of digital transformation can not only facilitate smoother organizational adaptation to digital transformation but also help address employees’ psychological distress, improve their mental well-being, and ultimately create greater value and a more stable team environment for enterprises.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Jian Hu
AU  - Haiyan Zhao
PY  - 2025
DA  - 2025/08/14
TI  - A Study of the Influence of Person-Organization Fit on Emotional Labor in the Digital Transformation Context: A Literature Review
BT  - Proceedings of the 2025 5th International Conference on Enterprise Management and Economic Development (ICEMED 2025)
PB  - Atlantis Press
SP  - 766
EP  - 772
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-811-0_81
DO  - 10.2991/978-94-6463-811-0_81
ID  - Hu2025
ER  -