Health Service Quality in Kediri City, Indonesia: Exploring Influential Factors for Patient Satisfaction

DOI

10.2991/978-94-6463-904-9_3How to use a DOI?

Keywords

Health Service Quality; Patient Satisfaction; Patient-Provider Relationship; Access to Care; Administrative Efficiency

Abstract

The objectives of this study were to study the effects of patient-provider relationships, accessibility to care, and administrative effectiveness toward patient satisfaction. There were 400 patients from 10 different healthcare facilities in Kediri City used as a sampling group and were randomly selected by an accidental random sampling technique. A questionnaire was used as the research instrument to collect the data. The data analysis was done by using multiple regression analysis.

The research result revealed that the administration process had the strongest influence on public satisfaction followed by access to healthcare and the patient-provider relationship. All independent variables were statistically significant with the p-values of less than 0.01, indicating that each was the important predictor of public satisfaction. Based on the findings, enhancing the patient-provider relationship’s quality, making healthcare services more easily accessible, and streamlining administrative procedures could greatly raise the public’s satisfaction with healthcare services. These findings highlight the importance of quality healthcare in improving community well-being. Enhanced access and efficient processes could build trust in health services, reduce disparities, and improve public health outcomes.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Pongsatean Luengalongkot
AU  - Anurat Anantanatorn
AU  - Ali Maskur
AU  - Ike Arni Noventi
AU  - Martina Purwaning Diah
PY  - 2025
DA  - 2025/12/01
TI  - Health Service Quality in Kediri City, Indonesia: Exploring Influential Factors for Patient Satisfaction
BT  - Proceedings of the 11th International Conference on Educational Reform (ICER 2025)
PB  - Atlantis Press
SP  - 10
EP  - 18
SN  - 2667-128X
UR  - https://doi.org/10.2991/978-94-6463-904-9_3
DO  - 10.2991/978-94-6463-904-9_3
ID  - Luengalongkot2025
ER  -