An examination of Shanghai Airport’s Full Passenger Service Process’s Digital Transformation Trajectory

DOI

10.2991/978-94-6463-845-5_89How to use a DOI?

Keywords

Passenger service; smart airport; digital and intelligent transformation

Abstract

Shanghai Airport, a major international aviation hub in China, faces the dual challenges of improving passenger service experience and maximizing operational efficiency against the backdrop of growing competition in the global aviation business. China’s international aviation hubs have the twin challenges of improving the quality of passenger service and increasing operational effectiveness. The swift development of information technology has made digital and intelligent transformation an essential strategy for Shanghai Airport to overcome these obstacles and attain operational effectiveness. As information technology advances at a quick pace, digital and intelligent transformation has become a key strategy for Shanghai Airport to overcome these obstacles and accomplish high-caliber development.

In order to provide intelligent, customized, and effective services, this transformation aims to reorganize passenger service procedures using cutting-edge digital technologies. Every link in the passenger service process, from check-in and security screening to boarding, is crucial. Every link, from screening to boarding, has the opportunity for intelligent and digital transformation with the goal of addressing the pain spots and bottlenecks in Every link, from check-in to security screening to boarding, has the potential for intelligent and digital transformation with the goal of resolving the problems and bottlenecks in conventional service procedures and providing travelers with a more convenient and comfortable journey. In addition to analyzing the existing state of the complete passenger process at Shanghai Airport, this study investigates the application scenarios of domestic smart airports.

In particular, this study examines the use cases of domestic smart airports, evaluates the state of the Shanghai Airport passenger process as it stands today, and suggests the main ideas and actions for the intelligent and digital transformation of Shanghai Airport.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yanli You
AU  - Zhan Shi
AU  - Xuanhang Ma
AU  - Chongjun Fan
PY  - 2025
DA  - 2025/09/16
TI  - An examination of Shanghai Airport’s Full Passenger Service Process’s Digital Transformation Trajectory
BT  - Proceedings of the 2025 6th International Conference on Management Science and Engineering Management (ICMSEM 2025)
PB  - Atlantis Press
SP  - 907
EP  - 922
SN  - 2667-1271
UR  - https://doi.org/10.2991/978-94-6463-845-5_89
DO  - 10.2991/978-94-6463-845-5_89
ID  - You2025
ER  -