The Mediating Role of Transformational Leadership in the Relationship between Supervisory Trust, Interpersonal Communication, and Job Satisfaction: A Conceptual Analysis

DOI

10.2991/978-94-6239-811-5_30How to use a DOI?

Keywords

BIDDOKKES Polda DIY; Interpersonal Communication; Job Satisfaction; Transformational Leadership; Trust in Supervisor

Abstract

Job satisfaction is an important factor influencing the effectiveness of personnel working in the Medical and Health Division (BIDDOKKES) of the Yogyakarta Regional Police (Polda DIY), where employees are required to perform under demanding operational and professional conditions. Previous studies have highlighted the importance of leadership and interpersonal relationships in shaping employee attitudes; however, the process through which these factors contribute to job satisfaction within police healthcare organizations remains insufficiently explained. Drawing upon Social Exchange Theory, this conceptual study develops a framework examining the relationships among Trust in Supervisor, Interpersonal Communication, Transformational Leadership, and Job Satisfaction. The proposed framework suggests that transformational leadership explains how trust in supervisors and effective interpersonal communication contribute to higher levels of job satisfaction. Leaders who demonstrate idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration are expected to strengthen employees’ trust, improve communication quality, and foster a more supportive work environment. The study contributes to the literature by presenting a conceptual framework that may serve as a foundation for future empirical research on leadership and job satisfaction in police healthcare organizations.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Devitamalia Angela Anjas Putri
PY  - 2026
DA  - 2026/10/29
TI  - The Mediating Role of Transformational Leadership in the Relationship between Supervisory Trust, Interpersonal Communication, and Job Satisfaction: A Conceptual Analysis
BT  - Proceedings of the International Conference on Business, Economic, and Social Sustainability (ICOBES 2026)
PB  - Atlantis Press
SP  - 368
EP  - 380
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-811-5_30
DO  - 10.2991/978-94-6239-811-5_30
ID  - Putri2026
ER  -