Navigating Work Effectiveness in Public Transportation: A Conceptual Framework of Career Development, Role Ambiguity, and Affective Commitment

DOI

10.2991/978-94-6239-811-5_10How to use a DOI?

Keywords

Affective Commitment; Career Development; Employee Effectiveness; Public Transportation Management; Role Ambiguity

Abstract

The effectiveness of employees is a very important factor in the success of an institution in the public sector, especially in the high-risk environment, such as Land Transportation Management Center (BPTD) Class II of Special Region of Yogyakarta. But the lack of transparency on career development (CD) and the presence of role ambiguity make it difficult to reach optimal effectiveness. The present conceptual study intends to fill these critical gaps by exploring the effect of CD and role ambiguity on employee effectiveness (EE) with the moderating role of affective commitment (AC). Using Organizational Behavior Theory and Social Exchange Theory as its theoretical basis, this framework suggests that CD is a facilitator of professional growth, and role ambiguity is a psychological stressor that negatively influences operational performance. In addition, it is suggested that AC acts as a crucial mediator connecting the relationship between these organizational antecedents and EE via emotional attachment and the mitigation of psychological barriers. The results highlight the need for institutional efforts to establish clear roles and transparent career paths to build the emotional ties needed to sustain high productivity. This conceptual framework provides a strong basis for future empirical verification and provides practical implications for public institutions to improve institutional stability and quality of service through strategic HRM and emotional involvement.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Faisal Rizal
AU  - Kusuma Candra Kirana
PY  - 2026
DA  - 2026/10/29
TI  - Navigating Work Effectiveness in Public Transportation: A Conceptual Framework of Career Development, Role Ambiguity, and Affective Commitment
BT  - Proceedings of the International Conference on Business, Economic, and Social Sustainability (ICOBES 2026)
PB  - Atlantis Press
SP  - 108
EP  - 120
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-811-5_10
DO  - 10.2991/978-94-6239-811-5_10
ID  - Rizal2026
ER  -