Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2025)

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Quality Problems of Public Services in The Health Sector of Social Security Agency Health Implementation Program on Community Satisfaction

Authors
Poni Sukaesih Kurniati1, *, Muhammad Arva Idam Pratama1
1Universitas Komputer Indonesia, Bandung, Indonesia
*Corresponding author. Email: poni.sukaesih@email.unikom.ac.id
Corresponding Author
Poni Sukaesih Kurniati
Available Online 4 July 2025.
DOI
10.2991/978-2-38476-442-6_10How to use a DOI?
Keywords
Quality; Services; BPJS Health
Abstract

The purpose of this research is to analyze the problems that occur in the community regarding the quality of BPJS Health services and how the community’s satisfaction with the services provided is of course analyzed based on the applicable regulations. This research method is analyzed using secondary data which is taken from previous journals, books, articles and the internet that have been researched using qualitative methods that there is still a lack of quality health services with the BPJS Health program. The inequality of the BPJS Health program causes the community not all of the people to feel the quality of service from the BPJS Health program, there are still many hospitals that refuse patients who use BPJS Health. The impact is that community satisfaction with the quality of health services is still low, so it must be improved from the performance of hospital health service providers who have not provided facilities for BPJS health patients and disseminated about the quality of services provided by the BPJS health program.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
4 July 2025
ISBN
978-2-38476-442-6
ISSN
2352-5398
DOI
10.2991/978-2-38476-442-6_10How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Poni Sukaesih Kurniati
AU  - Muhammad Arva Idam Pratama
PY  - 2025
DA  - 2025/07/04
TI  - Quality Problems of Public Services in The Health Sector of Social Security Agency Health Implementation Program on Community Satisfaction
BT  - Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2025)
PB  - Atlantis Press
SP  - 96
EP  - 104
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-442-6_10
DO  - 10.2991/978-2-38476-442-6_10
ID  - Kurniati2025
ER  -