Proceedings of the 3rd International Conference on Management and Business (ICOMB 2024)

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The Effect of Organizational Justice, Servant Leadership, and Emotional Intelligence on Organizational Citizenship Behavior of Employees at PT DM Baru Retailindo Bantul

Authors
Vita Tri Wahyuni1, *, Didik Subiyanto1, Tri Ratna Purnamarini1
1Universitas Sarjanawiyata Tamansiswa, Yogyakarta, Indonesia
*Corresponding author. Email: vita.tri99@gmail.com
Corresponding Author
Vita Tri Wahyuni
Available Online 30 April 2025.
DOI
10.2991/978-94-6463-698-7_30How to use a DOI?
Keywords
Organizational Justice; Servant Leadership; Emotional Intelligence; Organizational Citizenship Behavior
Abstract

This study examines the problem of low organizational citizenship behavior (OCB) at PT DM Baru Retailindo, where employees only focus on their roles and participate less in internal activities. In the face of intense competition in the retail industry, companies need employees with high OCB to increase productivity and strengthen competitiveness. Therefore, this research aims to analyze the influence of organizational justice, servant leadership, and emotional intelligence on the OCB of PT DM Baru Retailindo employees. Sampling utilized non-probability sampling with a saturated sampling technique, where the entire population was used, so the sample size was 60 respondents. The results of this study show that organizational justice does not have a positive significant influence on increasing employee organizational citizenship behavior, servant leadership can significantly increase employee organizational citizenship behavior, and emotional intelligence can also significantly increase employee organizational citizenship behavior. Then, organizational justice, servant leadership, and emotional intelligence together significantly increase employee organizational citizenship behavior.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd International Conference on Management and Business (ICOMB 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
30 April 2025
ISBN
978-94-6463-698-7
ISSN
2352-5428
DOI
10.2991/978-94-6463-698-7_30How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Vita Tri Wahyuni
AU  - Didik Subiyanto
AU  - Tri Ratna Purnamarini
PY  - 2025
DA  - 2025/04/30
TI  - The Effect of Organizational Justice, Servant Leadership, and Emotional Intelligence on Organizational Citizenship Behavior of Employees at PT DM Baru Retailindo Bantul
BT  - Proceedings of the 3rd International Conference on Management and Business (ICOMB 2024)
PB  - Atlantis Press
SP  - 287
EP  - 298
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-698-7_30
DO  - 10.2991/978-94-6463-698-7_30
ID  - Wahyuni2025
ER  -