Integrated Service Strategy and Beneficiary Support at the Pangudi Luhur Bekasi Integrated Center and SACC: A Holistic Approach to Public Relations, Social Services, and Community Empowerment

DOI

10.2991/978-2-38476-406-8_34How to use a DOI?

Keywords

Holistic Services; Community Relations and Outreach; Vocational Therapy; Social Affairs Command Center (SACC); Data-Driven Approach

Abstract

The integrated center “Sentra Terpadu Pangudi Luhur Kota Bekasi” consists of various divisions and working groups that aim to provide holistic and targeted services to beneficiaries. The Public Relations and Public Service Division focuses on disseminating information and managing public perception to foster community support. This includes promoting initiatives such as the Inclusive Reading Garden, which offers educational resources accessible to children and local residents, ensuring that the content is aligned with institutional goals on platforms such as Instagram. One important working group is the Housing Cluster for Children, which offers cognitive and vocational therapy to beneficiaries, including those in conflict with the law (ABDH). These beneficiaries receive place temporary accommodation and special interventions aimed at developing practical skills in areas such as sewing, beauty care, agriculture and mechanics. Activities such as the ‘Tree of Hope’ and the MBTI personality test foster self-awareness and guide future career decisions, with interactive sessions encouraging reflection on life values through guided ‘agree/disagree’ questions. The Social Affairs Command Centre (SACC), which operates within the Social Welfare Data and Information Centre, plays a key role in coordinating essential social services. This includes the provision of assistance, crisis management and community empowerment programmes aligned with the interventions offered. by other working groups, such as at the Pangudi Luhur Integrated Center in Bekasi City. Overseeing the Social Welfare Information System Command Center ( SACC), SACC collects and analyzes data from vulnerable populations across Indonesia. This data-driven approach ensures that services provided, whether through transitional housing, vocational therapy, or public outreach, are responsive to current community needs, fostering integrated strategies to address individual and community challenges.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Rosilawati Rosilawati
AU  - Luther Jonathan Ramos
PY  - 2025
DA  - 2025/05/22
TI  - Integrated Service Strategy and Beneficiary Support at the Pangudi Luhur Bekasi Integrated Center and SACC: A Holistic Approach to Public Relations, Social Services, and Community Empowerment
BT  - Proceedings of the International Conference on Multidisciplinary Studies (ICoMSi 2024)
PB  - Atlantis Press
SP  - 441
EP  - 452
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-406-8_34
DO  - 10.2991/978-2-38476-406-8_34
ID  - Rosilawati2025
ER  -