Proceedings of the International Conference on Operations & Supply Chain Management 2025 (ICOSCM 2025)

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Squeezed Spaces, Shrinking Satisfaction: A Study of Perceived Crowding in Mumbai’s Public Transport System

Authors
Gayatri Kaple1, *, Husaina Petiwala1
1ITM Business School, ITM Skills University, Kharghar, Navi Mumbai, 410210, India
*Corresponding author. Email: gayatrik@itm.edu
Corresponding Author
Gayatri Kaple
Available Online 24 December 2025.
DOI
10.2991/978-94-6463-914-8_19How to use a DOI?
Keywords
Public Transportation; Passenger Satisfaction; Perceived Crowding; Mumbai City; Urban Mobility
Abstract

Mumbai’s public transportation system is the backbone of the city, moving millions daily through trains, buses, metros, and more. However, the growing issue of crowding continues to affect passenger satisfaction, safety, and overall travel experience. The study explores the relationship between perceived crowding and commuter satisfaction, supported by both primary and secondary data. The findings highlight how overcrowding, ageing infrastructure, and communication gaps are impacting users, especially those from vulnerable groups. In light of this, the present study offers practical, user-focused recommendations to ease crowding, improve accessibility, and enhance real-time communication. A people-centric, data-driven approach is key to making Mumbai’s public transport system safer, more reliable, and truly inclusive.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Operations & Supply Chain Management 2025 (ICOSCM 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
24 December 2025
ISBN
978-94-6463-914-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-914-8_19How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Gayatri Kaple
AU  - Husaina Petiwala
PY  - 2025
DA  - 2025/12/24
TI  - Squeezed Spaces, Shrinking Satisfaction: A Study of Perceived Crowding in Mumbai’s Public Transport System
BT  - Proceedings of the International Conference on Operations & Supply Chain Management 2025 (ICOSCM 2025)
PB  - Atlantis Press
SP  - 278
EP  - 289
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-914-8_19
DO  - 10.2991/978-94-6463-914-8_19
ID  - Kaple2025
ER  -