Integrating Green Information Technology Practices into the Information Technology Service Management Framework for Sustainable Digital Transformation in Vocational Higher Education

DOI

10.2991/978-94-6463-878-3_29How to use a DOI?

Keywords

Green Information Technology; Information Technology Infrastructure Library 4; Information Technology Service Management; Sustainable Digital Transformation

Abstract

The increasing need for digital transformation in vocational higher education requires universities to improve the management of Information Technology (IT) services and, at the same time, implement sustainable practices. This research examines integrating the green IT concept within the Information Technology Service Management (ITSM) framework to facilitate sustainable digital transformation at Politeknik Neegri Bali (PNB). This research employs the Design Science Research method to assess current IT service conditions, identify gaps in accordance with the Information Technology Infrastructure Library (ITIL) 4 standard and green IT principles, and subsequently develop a comprehensive model. The suggested approach integrates ITSM principles from ITIL 4 with essential green IT elements, including cloud computing, e-waste management, and paperless administration. The research results indicate that the integration model improves IT service efficiency, reduces energy use, and strengthens sustainable IT governance. Model validation through Focus Group Discussions (FGD) confirmed that the model is relevant, pragmatic, and appropriate in vocational education institutions. This integrated strategy offers a strategic framework for educational institutions to improve IT service delivery while aligning with environmental sustainability goals.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ni Luh Ayu Kartika Yuniastari Sarja
AU  - I. G. P. Fajar Pranadi Sudhana
AU  - Tyas Raharjeng Pamularsih
PY  - 2025
DA  - 2025/10/31
TI  - Integrating Green Information Technology Practices into the Information Technology Service Management Framework for Sustainable Digital Transformation in Vocational Higher Education
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Engineering Applied Science 2025 (ICOSTAS-EAS 2025)
PB  - Atlantis Press
SP  - 253
EP  - 262
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-878-3_29
DO  - 10.2991/978-94-6463-878-3_29
ID  - Sarja2025
ER  -