Green Action Practices in the Rooms Division of Marriott Chain Hotels in Bali

DOI

10.2991/978-94-6463-882-0_78How to use a DOI?

Keywords

Five Star Resorts; Green Action; Green Initiatives; Marriott Chain Hotels; Rooms Division

Abstract

As the operational core of hotels, the rooms division oversees Five-Star lodgings directly and has a big impact on both the guest experience and the environment. The St. Regis Bali Resort and The Laguna, a luxury collection resort & spa, Nusa Dua, are two Marriott chain hotels in Bali, where this study looks at green practice approaches used in the rooms division. Using a qualitative methodology, this study analyzes relevant operational documentation and sustainability protocols in addition to data gathered from in-depth interviews and surveys with department managers and employees. The results show substantial environmental efforts, such as waste reduction plans, energy-saving programs, and the use of eco-friendly products and technologies in all aspects of guest room operations. Through voluntary measures like replacing linens and towels periodically rather than daily, and using paperless menus and information catalogs in guest rooms, guest engagement is vital. These cooperative initiatives involving employees and visitors show how sustainability principles can be successfully incorporated into day-to-day operations. As the largest operating department, the Rooms Division has the greatest potential for implementing green initiatives and having an environmental impact within hotel businesses, according to the study’s findings.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Made Ruki
AU  - I Gde Agus Jaya Sadguna
AU  - Putu Agus Murtono
AU  - Ida Bagus Manuaba
PY  - 2025
DA  - 2025/11/14
TI  - Green Action Practices in the Rooms Division of Marriott Chain Hotels in Bali
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2025 (ICOSTAS-SAS 2025)
PB  - Atlantis Press
SP  - 684
EP  - 693
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-882-0_78
DO  - 10.2991/978-94-6463-882-0_78
ID  - Ruki2025
ER  -