Exploring the Role of AI in Sustainable HRM

DOI

10.2991/978-94-6463-872-1_3How to use a DOI?

Keywords

human resource management; artificial intelligence; sustainable human resource management; hospitality industry; literature review

Abstract

It is commonly read that Artificial Intelligence (AI) can substantially reduce resource consumption. This review aims to explore the Role of AI on the Sustainable Human Resources Management (HRM) practices within the hospitality industry. Adoption of AI within this sector is increasing and offers enhanced operational efficiency and sustainability. While on one hand AI offers the advantages of streamlining processes and reducing resource consumption, on the other hand it introduces challenges for HR including employee related concerns such as resistance to technology adoption and job insecurity. This literature review looks at 40 peer reviewed papers from 2014 - 2025 to examine the facilitation of HRM practices using AI in light of sustainability.

This review identifies recurring themes which include AI-induced stress, redefining HR roles, ethical considerations in AI implementation and tug between efficiency and human-centricity in practice. It explores the role AI can play in enabling sustainable HRM enhancing employee wellbeing, processes streamlining, reduction in environmental impacts, and alignment of HR policies with UN SDG’s. Findings reveal that while AI adoption necessitated by Industry 4.0 has brought robots and automation and data driven decision making, the move now is towards responsible consumption and sustainability. AI adoption in hospitality employees may lead to both increased hospitableness and increased mistrust and job insecurity, hence human resource management need to incrementally and with stakeholder participation roll out AI in the march towards sustainable human resource management in the hospitality industry. This review could serve as a foundation to empirical investigation towards harnessing AI for responsible sustainable HR and transformation in the hospitality sector.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Farheen Belgaumwala
AU  - Kunal Gaurav
PY  - 2025
DA  - 2025/11/04
TI  - Exploring the Role of AI in Sustainable HRM
BT  - Proceedings of the 2nd International Conference on Sustainable Business Practices and Innovative Models (ICSBPIM-2025)
PB  - Atlantis Press
SP  - 16
EP  - 34
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-872-1_3
DO  - 10.2991/978-94-6463-872-1_3
ID  - Belgaumwala2025
ER  -