Proceedings of the 1st International Forum on Psychology, Law, and Education (IFPLE 2025)

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The Relationship Between Interpersonal Communication And Organizational Citizenship Behavior Of Bank Sumut Employees

Authors
Anisyah Suci Ruliani1, Rianda Elvinawaty1, *, Yatatema Fourisman Ziliwu1, Clinton Simatupang1, Sri Hartini1
1PUI-PT Industry & Organization Psychology Center, Universitas Prima Indonesia, Medan, Indonesia
*Corresponding author. Email: rianda@unprimdn.ac.id
Corresponding Author
Rianda Elvinawaty
Available Online 3 January 2026.
DOI
10.2991/978-2-38476-531-7_62How to use a DOI?
Keywords
Interpersonal Communication; Organizational Citizenship Behavior
Abstract

This study aims to determine the relationship between interpersonal communication and Organizational Citizenship Behavior (OCB) among employees of PT. Bank Sumut. Interpersonal communication is understood as the ability of individuals to interact openly, show empathy, and provide support to one another, while OCB refers to positive behavior in the workplace that is carried out voluntarily outside of primary responsibilities. This study uses a quantitative approach with a sample of 140 employees. Data were collected through interpersonal communication and OCB scales that have been tested for validity and reliability. The results of the Pearson correlation analysis revealed a coefficient value of r = 0.450 with a significance level of p = 0.000 ( p < 0.05 ), indicating a positive and significant association between the two variables. Furthermore, the coefficient of determination (R 2 = 0.203) suggests that interpersonal communication accounts for 20.3% of the variation in OCB, while the remaining portion is affected by other external factors.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 1st International Forum on Psychology, Law, and Education (IFPLE 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
3 January 2026
ISBN
978-2-38476-531-7
ISSN
2352-5398
DOI
10.2991/978-2-38476-531-7_62How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Anisyah Suci Ruliani
AU  - Rianda Elvinawaty
AU  - Yatatema Fourisman Ziliwu
AU  - Clinton Simatupang
AU  - Sri Hartini
PY  - 2026
DA  - 2026/01/03
TI  - The Relationship Between Interpersonal Communication And Organizational Citizenship Behavior Of Bank Sumut Employees
BT  - Proceedings of the 1st International Forum on Psychology, Law, and Education (IFPLE 2025)
PB  - Atlantis Press
SP  - 639
EP  - 646
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-531-7_62
DO  - 10.2991/978-2-38476-531-7_62
ID  - Ruliani2026
ER  -