Analysis of Factors Influencing Hotel Intern Retention - Based on the fsQCA Method

DOI

10.2991/978-2-38476-462-4_80How to use a DOI?

Keywords

ERG Theory; fsQCA; Hotel Interns; Retention Intention

Abstract

The hotel industry as a labor-intensive sector increasingly relies on interns as core frontline staff, yet their high turnover rate constrains service quality and human capital effectiveness. Based on ERG theory, this study employs fsQCA to explore the configurational impact mechanisms of existence needs (compensation & benefits, work environment), relatedness needs (job satisfaction, perceived organizational support), and growth needs (job empowerment, career development opportunities) on hotel interns’ retention intention. Analysis of 211 valid questionnaires revealed two core pathways to retention intention:H1 pathway: Compensation & benefits * Perceived organizational support * Job empowerment * Career development opportunities (dominated by existence and growth needs).H2 pathway: Compensation & benefits * Job satisfaction * Perceived organizational support * Career development opportunities (synergy of existence and relatedness needs).The study demonstrates that retaining hotel interns requires multi-dimensional satisfaction of ERG needs, with compensation & benefits, career development opportunities, and organizational support acting as core conditions. Managerial implications include optimizing compensation systems, building empowering work environments, and improving career development pathways. These findings provide a theoretical foundation and practical strategies for reducing intern turnover in the hotel industry.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ronghai Huang
AU  - Junyi Wei
PY  - 2025
DA  - 2025/09/12
TI  - Analysis of Factors Influencing Hotel Intern Retention - Based on the fsQCA Method
BT  - Proceedings of the 2025 9th International Seminar on Education, Management and Social Sciences (ISEMSS 2025)
PB  - Atlantis Press
SP  - 709
EP  - 718
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-462-4_80
DO  - 10.2991/978-2-38476-462-4_80
ID  - Huang2025
ER  -