The Role of Information Quality in Increasing Repurchase Interest with Customer Satisfaction as A Mediator

Ari Dwi Astono; Nurhayati Nurhayati; Firdaus Firdaus

doi:10.2991/978-2-38476-428-0_2

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The Role of Information Quality in Increasing Repurchase Interest with Customer Satisfaction as A Mediator

Authors

Ari Dwi Astono¹^{, *}, Nurhayati Nurhayati¹, Firdaus Firdaus¹

¹Universitas Muhammadiyah Semarang, Semarang, Central Java, 50273, Indonesia

^*Corresponding author. Email: aridwi@unimus.ac.id

Corresponding Author

Ari Dwi Astono

Available Online 31 May 2025.

DOI: 10.2991/978-2-38476-428-0_2 How to use a DOI?
Keywords: Information Quality; Customer Satisfaction; Repurchase Intention
Abstract: Information quality has received special attention in the context of e-marketing, due to its important role in increasing customer satisfaction and repurchase intention. This study aims to identify the role of information quality and satisfaction on repurchase intention. This study used the Convenience Sampling method with 100 respondents. We analyzed the data using Smart-PLS (Partial Least Square) for Structural Equation Modeling (SEM). The results show that information quality has a positive and significant effect on customer satisfaction. Furthermore, customer satisfaction has a positive and significant effect on repurchase intention. This study provides further suggestions on how consumers using marketplaces, especially Shopee, can improve information quality and customer satisfaction with products on their marketplaces.
Copyright: © 2025 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the 3th Lawang Sewu International Symposium on Humanities and Social Sciences 2024 (LEWIS HUSO 2024)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 31 May 2025
ISBN: 978-2-38476-428-0
ISSN: 2352-5398
DOI: 10.2991/978-2-38476-428-0_2 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Ari Dwi Astono
AU  - Nurhayati Nurhayati
AU  - Firdaus Firdaus
PY  - 2025
DA  - 2025/05/31
TI  - The Role of Information Quality in Increasing Repurchase Interest with Customer Satisfaction as A Mediator
BT  - Proceedings of the 3th Lawang Sewu International Symposium on Humanities and Social Sciences 2024 (LEWIS HUSO 2024)
PB  - Atlantis Press
SP  - 3
EP  - 23
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-428-0_2
DO  - 10.2991/978-2-38476-428-0_2
ID  - Astono2025
ER  -

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