Digital Transformation and Enterprise Product Quality

From the Perspective of ISO 9000 Quality Management System

DOI

10.2991/978-94-6239-787-3_21How to use a DOI?

Keywords

Digital Transformation; Product Quality; ISO9000 Quality Management System; Moderating Effect; Heterogeneity

Abstract

Amid the rapid development of the digital economy, how digital transformation affects product quality and the role of ISO9000 certification remain underexplored. Using a sample of Chinese A-share manufacturing listed firms from 2020 to 2024, this study constructs a digital transformation index via text analysis and develops a product quality score based on the ISO9000 framework. Employing a panel fixed-effects model, we examine the direct effect of digital transformation on product quality, the moderating role of ISO9000 certification, and heterogeneities across firm size, age, and certification status. Results show that digital transformation significantly enhances product quality, robust to alternative measures. The moderating effect of ISO9000 certification is not significant. The quality-enhancing effect is stronger in large and established firms, and weaker or insignificant in small and young firms. Notably, a substitution relationship exists: the positive effect is significantly larger in non-certified firms than in certified firms. This paper contributes by integrating digital transformation and quality management, revealing the contingent boundaries of institution-technology interaction, and offering practical implications for firms and policymakers.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Hanqi Wang
AU  - Chenhe Jing
AU  - Zihan Sun
PY  - 2026
DA  - 2026/09/29
TI  - Digital Transformation and Enterprise Product Quality
BT  - Proceedings of the 2026 4th International Conference on Management Innovation and Economy Development (MIED 2026)
PB  - Atlantis Press
SP  - 182
EP  - 193
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-787-3_21
DO  - 10.2991/978-94-6239-787-3_21
ID  - Wang2026
ER  -