Mapping Perceptions and Policy Gaps in Maritime Public Services among Coastal Communities in South Sulawesi

DOI

10.2991/978-2-38476-545-4_3How to use a DOI?

Keywords

Community Perceptions; Public Services; Governance; South Sulawesi; Indonesia

Abstract

This study investigated community perceptions of coastal public service governance in five regencies of South Sulawesi Province: Bulukumba, Jeneponto, Pangkep, Selayar, and Takalar. Using a quantitative descriptive approach, data were collected from 150 respondents aged 17 years and above who were directly or indirectly involved in coastal economic activities. Perceptions were assessed across five governance dimensions: accessibility, transparency, responsiveness, equity, and satisfaction. Statistical analyses, including reliability testing, ANOVA, correlation, and regression, were conducted to evaluate performance differences and interrelationships among variables. The results revealed significant variations among regencies (p < 0.05) and consistently strong, positive correlations among all dimensions (r = 0.77–0.83). Pangkep and Takalar showed higher accessibility and transparency scores, while Jeneponto had the lowest levels across all dimensions. The regression model confirmed that transparency and responsiveness were the strongest predictors of public satisfaction. These findings provide empirical evidence that strengthening openness, fairness, and institutional responsiveness enhances community satisfaction and trust, thereby contributing to the achievement of Sustainable Development Goals 14 and 16 through participatory and accountable coastal governance.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Nur Ade Andriani
AU  - Andi Lukman Irwan
PY  - 2026
DA  - 2026/03/13
TI  - Mapping Perceptions and Policy Gaps in Maritime Public Services among Coastal Communities in South Sulawesi
BT  - Proceedings of the World Conference on Governance and Social Sciences 2025 (WCGSS 2025)
PB  - Atlantis Press
SP  - 23
EP  - 40
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-545-4_3
DO  - 10.2991/978-2-38476-545-4_3
ID  - Andriani2026
ER  -