Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)

<Previous Article In Volume
Next Article In Volume>

Adaptive Work Performance in AI-Integrated Healthcare: The Mediating Role of Trust

Authors
Ching Ying Tian1, *, Seow Ai Na1, Hew Jun Jie1, Leong Lai Ying1
1Teh Hong Piow Faculty of Business and Finance (THP FBF), Universiti Tunku Abdul Rahman, Kampar, Malaysia
*Corresponding author. Email: lauraching@1utar.my
Corresponding Author
Ching Ying Tian
Available Online 28 December 2025.
DOI
10.2991/978-94-6463-968-1_19How to use a DOI?
Keywords
Adaptive Work Performance; Psychosocial Environment; Psychological Empowerment; Trust in AI; Human-AI Collaboration; Malaysian Private Healthcare Sector
Abstract

Artificial Intelligence (AI) is transforming healthcare by offering new tools and capabilities for clinical decision-making and operational efficiency. However, its successful integration depends on the healthcare workers’ ability to adapt within AI-enabled work environments. This study aims to examine the relationship of psychosocial environment, psychological empowerment, trust in AI, and human-AI collaboration on adaptive work performance among healthcare workers in Malaysian private hospitals. This study draws on the Belief–Attitude–Behaviour (BAB) framework as a theoretical basis for explaining adaptive work performance in dynamic healthcare contexts. A quantitative, cross-sectional survey will be conducted using judgmental sampling to ensure representativeness of the study. Data will be obtained through survey questionnaires distributed to healthcare workers in Malaysian private hospitals. The data will then be analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings of this study are expected to contribute to the literature by extending the BAB framework to AI-integrated healthcare contexts. In addition, this study could provide valuable insights for healthcare practitioners and policymakers to optimize AI implementation strategies that strengthen workforce adaptability, build trust in AI technologies, and support sustainable digital transformation in healthcare.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
28 December 2025
ISBN
978-94-6463-968-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-968-1_19How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ching Ying Tian
AU  - Seow Ai Na
AU  - Hew Jun Jie
AU  - Leong Lai Ying
PY  - 2025
DA  - 2025/12/28
TI  - Adaptive Work Performance in AI-Integrated Healthcare: The Mediating Role of Trust
BT  - Proceedings of the 13th International Conference on Business, Accounting, Finance and Economics (BAFE 2025)
PB  - Atlantis Press
SP  - 255
EP  - 269
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-968-1_19
DO  - 10.2991/978-94-6463-968-1_19
ID  - Tian2025
ER  -