Crisis Communication Management in the Digital Era: An Analysis of Kompas’ Daily Response Strategy to the ‘Lorem Ipsum’ Headline Case Through SMCC’s Perspective

DOI

10.2991/978-2-38476-573-7_5How to use a DOI?

Keywords

Crisis communication; Kompas; Risk Communications; SMCC; Digital

Abstract

Social-Mediated Crisis Communication’s lenses is used in analysing the Kompas daily response strategy to the ‘lorem ipsum’ headline back in 2019. The term “Lorem ipsum” has suddenly gone viral on social media and made many netizens and also other media competitors. This research uses a qualitative approach with a case study method. This approach is used to explore in depth how Kompas Daily as a media institution manages rare but significant editorial crises, especially from the perspective of digital crisis communication and reputation management. On July 10, 2019, immediately after the incident, the internal ranks of Kompas Daily held an evaluation meeting attended by managers and design teams to discuss the cause of the incident and preventive measures going forward. At the same time, a revised edition of the e-paper is being prepared for publication. Two days after the occurrence of the event, the Editorial Secretary of Kompas Daily published an article containing a comprehensive explanation of what happened, complete with an explanation of what the term “Lorem Ipsum” itself means and historical. A prompt, open, and humane response is key to mitigating reputational risks and saving public trust. Public behavior is an indicator of reputational health that can only be maintained through strategic crisis communication.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Tarrence Karmelia Kontessa
AU  - Carly Stiana Scheffer-Sumampouw
PY  - 2026
DA  - 2026/04/30
TI  - Crisis Communication Management in the Digital Era: An Analysis of Kompas’ Daily Response Strategy to the ‘Lorem Ipsum’ Headline Case Through SMCC’s Perspective
BT  - Proceedings of the International Conference on Communication and New Media Studies (COMNEWS 2025)
PB  - Atlantis Press
SP  - 35
EP  - 47
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-573-7_5
DO  - 10.2991/978-2-38476-573-7_5
ID  - Kontessa2026
ER  -