Tourism Supply Chain Management to Customer Outcome: A Literature Review

DOI

10.2991/978-94-6463-817-2_6How to use a DOI?

Keywords

Customer Outcome; Supply Chain Management; Tourism; Tourism Supply Chain Management

Abstract

Introduction: This research is devoted to deepening the knowledge of tourism (TSCM). Background Problems: The history of TSCM has appeared in several previous studies, but the integration of factors that link TSCM variables with Customer Outcomes has not provided comprehensive information in literature. Relevant stakeholders need good conceptual tourism management. Tourism has enormous potential and a broad impact on the nation’s economic welfare. Success in developing the tourism sector will provide acceleration for the government to improve the community’s economy. However, in many developing countries, the development of the tourism industry is more often done using a method that has not been good centrally despite having decentralized authority. Purpose: Based on the preliminary illustration that produces clear empirical urgency and theoretical gaps, this research aims to provide additional scientific references in the form of conceptual mapping of TSCM as a comprehensive strategy that can improve visitor outcomes as expected. Method: The method applied to this research was carried out with the Systematic Literature Review (SLR). Play Finding: The findings that will be obtained in this study are in the form of an overview of the mapping of the concept of TSCM. This research will also produce observations of the existing conditions of Customer Outcomes. Implication: The implications of this research are implications for science in the form of new references to the TSCM concept that directly relate it to customer outcomes.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Rediawan Miharja
AU  - Fety Nurlia Muzayanah
AU  - Venni Avionita
AU  - Triana Lasifa
AU  - Devita Ramandhani
PY  - 2025
DA  - 2025/09/12
TI  - Tourism Supply Chain Management to Customer Outcome: A Literature Review
BT  - Proceedings of the 9th Global Conference on Business, Management and Entrepreneurship (GCBME 2024)
PB  - Atlantis Press
SP  - 44
EP  - 49
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-817-2_6
DO  - 10.2991/978-94-6463-817-2_6
ID  - Miharja2025
ER  -