Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Public Service Innovation: A Case Study of Local Governments in Indonesia

Authors
Muhammad Anwar Basir1, *, Muh . Tang Abdullah2, Halima Tu’Saddiyah3
1Department of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
2Department of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
3Department of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: anwar.basir007@unhas.ac.id
Corresponding Author
Muhammad Anwar Basir
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_7How to use a DOI?
Keywords
Innovation; Pakinta; Regional Original Income
Abstract

This study aims to analyze how public service innovation is with case studies of local governments in Indonesia. One form of innovation carried out by the Makassar City Regional Government is to present a tax payment application, namely PAKINTA (Integrated and Digitized Tax). This study uses a qualitative approach with a research design, namely a case study. Furthermore, the data collection technique in this study was carried out by interviews, observations, and document reviews. The data analysis technique is carried out by organizing and preparing data, reading and understanding data, encoding data, generating themes/descriptions, and interpreting the meaning of themes/descriptions. This study was analyzed using Steelman’s theory, namely factors combined in three macro categorizations according to individuals, structures, and cultures. The research results found that individual, structural and cultural factors are innovation factors that can be implemented in innovation PAKINTA. The results of the study found that individual, structure, and cultural factors are innovation factors that can be implemented in PAKINTA’s innovation. The Regional Revenue Agency in implementing the PAKINTA application innovation pays attention to individual factors, structural factors, and cultural factors so that for two years PAKINTA is used it can increase the Regional Original Revenue of Makassar City.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_7How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Anwar Basir
AU  - Muh . Tang Abdullah
AU  - Halima Tu’Saddiyah
PY  - 2025
DA  - 2025/08/05
TI  - Public Service Innovation: A Case Study of Local Governments in Indonesia
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 51
EP  - 59
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_7
DO  - 10.2991/978-94-6463-791-5_7
ID  - Basir2025
ER  -