Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Fulfillment of Components of Hajj and Umrah Service Standards at the Office of The Ministry of Religion of Jeneponto Regency

Authors
Muh. Taufik Fajar1, *
1Magister of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: muhtaufikfajar0901@gmail.com
Corresponding Author
Muh. Taufik Fajar
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_42How to use a DOI?
Keywords
Public services; Service Quality; Hajj and Umrah services
Abstract

This study aims to determine the Quality of Hajj and Umrah Services at the Office of the Ministry of Religion of Jeneponto Regency. This research includes descriptive qualitative research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data reduction, data presentation, and conclusion drawn. The results of the study show that the quality of the Fulfillment of the Hajj and Umrah Service Standard Components at the Office of the Ministry of Religion of Jeneponto Regency has not met the service quality standards in the service quality dimension, namely: 1. (Tangibel) 2. (Reliability) 3. (Responsiveness) 4. (Guarantee) and 5. (Emphasis). Of these five dimensions, they have not been able to provide quality services to the community. There are still some things that are in the dimension of Direct and Responsive Evidence. Further improvements are still needed which are important for the Jeneponto Regency Ministry of Religion office to optimize Hajj and Umrah services and realize quality services.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_42How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muh. Taufik Fajar
PY  - 2025
DA  - 2025/08/05
TI  - Fulfillment of Components of Hajj and Umrah Service Standards at the Office of The Ministry of Religion of Jeneponto Regency
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 414
EP  - 426
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_42
DO  - 10.2991/978-94-6463-791-5_42
ID  - Fajar2025
ER  -