Analysis of the Effect of Human Resource Quality on Employee Performance with Commitment and Job Satisfaction as Intervening Variables

DOI

10.2991/978-94-6239-626-5_35How to use a DOI?

Keywords

Human Resource Quality; Organizational Commitment; Job Satisfaction; Employee Performance

Abstract

This study analyses how the quality of human resources affects employee performance at Sultan Hasanuddin Air Force Base. It uses organisational commitment and job satisfaction as mediating variables. The research follows a quantitative approach. A structured questionnaire was distributed to 50 employees selected purposively from a total of 80 personnel. All variables human resource quality, organisational commitment, job satisfaction plus employee performance were measured with a five point Likert scale. Data were analysed with Structural Equation Modelling through SmartPLS to test the measurement model, structural links and mediating effects. The results show that human resource quality has a significant effect on job satisfaction, organisational commitment but also employee performance. Job satisfaction also has a positive effect on performance, while organisational commitment has no significant direct effect. The study further confirms that job satisfaction mediates the link between human resource quality and performance, whereas organisational commitment does not. The originality of the research rests on its focus on a military organisation, a setting marked by hierarchical command structures as well as strict discipline that prior HRM studies have rarely examined. In theoretical terms, the study adds to human capital and social exchange theory showing how psychological mechanisms strengthen the influence of HR quality on performance. The findings show that investing in HR development, increasing job satisfaction, or improving organisational conditions can help military personnel perform better. These insights give policymakers helpful guidance when planning ways to improve workforce skills and operational results.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Desi Dyah Utami
AU  - Eko Yulianto
PY  - 2026
DA  - 2026/04/15
TI  - Analysis of the Effect of Human Resource Quality on Employee Performance with Commitment and Job Satisfaction as Intervening Variables
BT  - Proceedings of the 1st International Conference on Business, Economic, and Social Sustainability (ICOBES 2025)
PB  - Atlantis Press
SP  - 471
EP  - 483
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-626-5_35
DO  - 10.2991/978-94-6239-626-5_35
ID  - Utami2026
ER  -