A Decade of Digital Governance Strategic Evolution of ICT Tools in India with special reference to 2014 to 2025

DOI

10.2991/978-94-6463-950-6_20How to use a DOI?

Keywords

Digital Governance; Information and Communication Technology; Digital India; E-Governance; Public Administration; Policy Implementation

Abstract

The period from 2014 to 2025 marks a transformation decade in Indi’s administrative landscape, characterized by the strategic integration of Information and Communication Technology (ICT) into governance. This study explores the evolution of digital governance in India by examining key policy frameworks, institutional innovations and technological interventions that have redefined the relationship between the state and citizens. Anchored in the vision of digital India, the government’s initiatives have sought to enhance transparency, accessibility and accountability through digital platforms and intelligent systems. From the establishment of online service delivery portals and direct benefit transfers to the proliferation of artificial intelligence, big data analytics and identity systems, ICT tools have become pivotal instruments of governance.

The paper critically analyzes the strategic milestones including e-Kranti, MyGov, UMANG and BharatNet to trace how digital governance evolved from a service-oriented approach to a data-driven model of administration. It also assesses the challenges related to digital inclusion, cyber security and infrastructural disparities that continue to shape the digital divide. By mapping policy intent against implementation outcomes, this study provides a holistic understanding of India’s digital governance trajectory. The research ultimately underscores how the decade 2014 to 2025 has not only digitized governance but also transformed the very architecture of public administration in India.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Mallika Monjuri Saikia
PY  - 2025
DA  - 2025/12/29
TI  - A Decade of Digital Governance Strategic Evolution of ICT Tools in India with special reference to 2014 to 2025
BT  - Proceedings of the International Conference on Smart Systems and Social Management (ICSSSM 2025)
PB  - Atlantis Press
SP  - 292
EP  - 306
SN  - 1951-6851
UR  - https://doi.org/10.2991/978-94-6463-950-6_20
DO  - 10.2991/978-94-6463-950-6_20
ID  - Saikia2025
ER  -