Proceedings of the 2025 9th International Seminar on Education, Management and Social Sciences (ISEMSS 2025)

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Addressing Generative AI Hallucinations in Business Education: A Study on Multilevel Mitigation Strategies

Authors
Rongqin Liu1, Ling Lin2, *
1College of Business, Nanning University, Nanning, 530200, China
2College of Artificial Intelligence (CUIT Shuangliu Industrial College), Chengdu University of Information Technology, Chengdu, 610225, China
*Corresponding author. Email: linling@cuit.edu.cn
Corresponding Author
Ling Lin
Available Online 12 September 2025.
DOI
10.2991/978-2-38476-462-4_33How to use a DOI?
Keywords
Generative Artificial Intelligence; AI Hallucinations; New Business Education; Pedagogical Challenges; Coping Strategies
Abstract

The rapid integration of generative artificial intelligence (AI) into business education has introduced significant challenges due to the phenomenon of AI hallucinations—systematic deviations from factual accuracy and user intent, including factuality and faithfulness hallucinations. This study investigates their impact on business pedagogy and proposes a multi-level response framework: Defense–Adaptation–Reconstruction. At the defense level, AI content detection tools and dynamic academic integrity policies are advocated to prevent misinformation. The adaptation level emphasizes incorporating AI hallucination critique into curricula to strengthen students’ critical thinking and multimodal verification skills. Finally, the reconstruction level calls for redefining competency frameworks for business professionals, prioritizing systems thinking and ethical decision-making. This research offers both practical strategies for mitigating AI hallucinations and theoretical insights for transforming business education in the AI era.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2025 9th International Seminar on Education, Management and Social Sciences (ISEMSS 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
12 September 2025
ISBN
978-2-38476-462-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-462-4_33How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Rongqin Liu
AU  - Ling Lin
PY  - 2025
DA  - 2025/09/12
TI  - Addressing Generative AI Hallucinations in Business Education: A Study on Multilevel Mitigation Strategies
BT  - Proceedings of the 2025 9th International Seminar on Education, Management and Social Sciences (ISEMSS 2025)
PB  - Atlantis Press
SP  - 294
EP  - 305
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-462-4_33
DO  - 10.2991/978-2-38476-462-4_33
ID  - Liu2025
ER  -