Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)

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Behind Closed Doors: Unravelling Job Stress and Satisfaction in Hotel Housekeeping

Authors
Garima Jain1, *, Vinay Punia2, Neeraj Verma2, Sumit Tripathi2, Himanshu Mehra3
1Bhikaji Cama Subharti College of Hotel Management, Swami Vivekanand Subharti University, Meerut, India
2Assistant Professor, Amarapali University, Haldwani, India
3Assistant Professor, Graphic Era Hill University, Haldwani, India
*Corresponding author. Email: garima371987@gmail.com
Corresponding Author
Garima Jain
Available Online 17 April 2025.
DOI
10.2991/978-94-6463-682-6_15How to use a DOI?
Keywords
performance pressure; role ambiguity; work-life balance; workload; job stress; job satisfaction; housekeeping staff
Abstract

This study investigated the factors contributing to job-related stress among hotel housekeepers and explored their influence on both job stress and job satisfaction within this specific occupational context. A conceptual model was empirically tested using sample data of 550 hotel housekeeping employees. The study revealed that high job stress resulted in low job satisfaction levels among hotel housekeeping staff. Furthermore, performance pressure, role ambiguity, and workload antecedents were found to be the main reasons behind job stress. However, the study determined that the correlation between work-life balance and job stress was statistically insignificant. The study offers valuable insights to stakeholders for improving employee well-being and organisational effectiveness. This includes organisational interventions targeting job stressors, training on stress management, support services like counselling, and fostering a positive workplace culture, which are essential for enhancing job satisfaction among hotel housekeepers.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 April 2025
ISBN
978-94-6463-682-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-682-6_15How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Garima Jain
AU  - Vinay Punia
AU  - Neeraj Verma
AU  - Sumit Tripathi
AU  - Himanshu Mehra
PY  - 2025
DA  - 2025/04/17
TI  - Behind Closed Doors: Unravelling Job Stress and Satisfaction in Hotel Housekeeping
BT  - Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
PB  - Atlantis Press
SP  - 219
EP  - 239
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-682-6_15
DO  - 10.2991/978-94-6463-682-6_15
ID  - Jain2025
ER  -