Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)

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The Influence of Workplace Diversity and Inclusion on Organizational Productivity: A Case Study of Five-Star Hotels in the National Capital Region

Authors
Nidhi Gaur1, *, Indraneel Bose2
1Research Scholar, Swami Vivekanand Subharti University, Meerut, India
2Associate Professor, Swami Vivekanand Subharti University, Meerut, India
*Corresponding author.
Corresponding Author
Nidhi Gaur
Available Online 17 April 2025.
DOI
10.2991/978-94-6463-682-6_23How to use a DOI?
Keywords
workplace; diversity; five star hotel; employee satisfaction
Abstract

This study examines the impact of workplace diversity and inclusion on organizational productivity in five-star hotels located in the National Capital Region. Data was collected using both primary and secondary sources, with a sample of employees from these hotels. Convenient sampling was employed for this research. The findings indicate that while various diversity and inclusion factors were considered, gender bias was the only significant issue impacting organizational productivity. Other aspects of diversity, such as ethnicity, age, and disability, did not show a direct influence on productivity levels within these hotels. The results suggest that while diversity and inclusion are crucial in fostering an inclusive work environment, gender biases remain a persistent challenge in the hospitality industry. Addressing these biases could enhance organizational productivity and employee satisfaction in five-star hotels. The study emphasizes the need for targeted interventions to reduce gender bias and promote true inclusivity within the workplace.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 April 2025
ISBN
978-94-6463-682-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-682-6_23How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Nidhi Gaur
AU  - Indraneel Bose
PY  - 2025
DA  - 2025/04/17
TI  - The Influence of Workplace Diversity and Inclusion on Organizational Productivity: A Case Study of Five-Star Hotels in the National Capital Region
BT  - Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
PB  - Atlantis Press
SP  - 335
EP  - 362
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-682-6_23
DO  - 10.2991/978-94-6463-682-6_23
ID  - Gaur2025
ER  -