Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)

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Awareness of Hospitality Law among Employees in the Accommodation Sector

Authors
Shivansh Tripathi1, *, Arvind Chauhan2, Jatashankar R. Tewari3
1Atal Bihari Vajpayee school of Legal Studies, CSJM University, Kanpur, Uttar Pradesh, India
2Assistant Professor School of Hotel Management, CSJM University, Kanpur, Uttar Pradesh, India
3Associate Professor Indira Gandhi National Open University Delhi IGNOU, New Delhi, India
*Corresponding author.
Corresponding Author
Shivansh Tripathi
Available Online 17 April 2025.
DOI
10.2991/978-94-6463-682-6_28How to use a DOI?
Keywords
Hospitality Law; Employee Awareness; Accommodation Sector
Abstract

Such a study gives an insight to the extent that such hospitality law awareness is among the employees in the lodging sectors. With the complexity of laws governing the hospitality industry, employees must know the do’s and don’ts in promoting obedience and excellence in providing service. This study uses mixed methods, combining questionnaires and interviews that would determine knowledge levels of different employees on specific legal concepts, such as health and safety regulations, discrimination laws, guest rights, among others. The outcome of the survey is the identification of serious gaps in legal knowledge and how these might have implications for job performance and risk management. The study addresses the reason why employee training should be given as an importance milestone in helping ensure that employees acquire all the authorized information needed for effective service delivery and increased workplace compliance. Industry players are also given recommendations.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 April 2025
ISBN
978-94-6463-682-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-682-6_28How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Shivansh Tripathi
AU  - Arvind Chauhan
AU  - Jatashankar R. Tewari
PY  - 2025
DA  - 2025/04/17
TI  - Awareness of Hospitality Law among Employees in the Accommodation Sector
BT  - Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
PB  - Atlantis Press
SP  - 417
EP  - 431
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-682-6_28
DO  - 10.2991/978-94-6463-682-6_28
ID  - Tripathi2025
ER  -