Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)

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Domestic Visitors’ Satisfaction at Selected World Heritage Sites of Delhi

Authors
Shikhar Shukla1, *, Jatashankar R. Tewari2
1Research Scholar (JRF), SOTHSM, IGNOU, New Delhi, India
2Associate Professor, SOTHSM, IGNOU, New Delhi, India
*Corresponding author.
Corresponding Author
Shikhar Shukla
Available Online 17 April 2025.
DOI
10.2991/978-94-6463-682-6_25How to use a DOI?
Keywords
tourism; satisfaction; heritage; domestic; delhi; IPA
Abstract

With India aiming at 1 trillion dollar economic contribution through tourism by 2047, the Tourism sector’s potential is being highly recognized. Heritage tourism being a niche sector is a significant contributor in Indian Tourism Development with continuously growing potential. Domestic visitors significantly contribute towards enhancing the growth and development of the same. This study aims at empirically driven conclusions through an analysis of visitor satisfaction at selected World heritage sites of Delhi. Importance Performance Analysis model guides the study and the research instrument used is a survey questionnaire. Findings reveal that while areas such as “heritage preservation,” “historical accuracy,” and “safety measures” are performing well, critical aspects like “maintenance of facilities,” “eco-friendly practices,” and “accessibility for differently-abled visitors” require immediate attention. Technology integration, private sector involvement, and cultural engagement also emerged as areas for development, reflecting the priorities outlined in the Draft National Tourism Policy 2022.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
17 April 2025
ISBN
978-94-6463-682-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-682-6_25How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Shikhar Shukla
AU  - Jatashankar R. Tewari
PY  - 2025
DA  - 2025/04/17
TI  - Domestic Visitors’ Satisfaction at Selected World Heritage Sites of Delhi
BT  - Proceedings of the 9th International Conference on Synergizing Sustainable Technologies and Management Practices (STAMP 2024)
PB  - Atlantis Press
SP  - 375
EP  - 388
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-682-6_25
DO  - 10.2991/978-94-6463-682-6_25
ID  - Shukla2025
ER  -